At HK MART INDIA, we aim to provide a seamless and convenient shopping experience for our customers. To ensure prompt delivery of your orders, we have established the following Shipping Policy: ​ Shipping Locations: We offer shipping services to customers within India. Please note that shipping availability may vary for certain locations, and additional charges may apply for remote areas. You can check the shipping availability and charges for your specific location during the checkout process. ​ Order Processing Time: Once your order is placed and payment is confirmed, we strive to process and dispatch it within1-2 business days]. Please note that this processing time does not include weekends or public holidays. Shipping Methods: We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods may include standard shipping, express shipping, and any other applicable options. The estimated delivery time and cost for each shipping method will be provided at the time of checkout. Tracking Your Order: Once your order is shipped, we will provide you with a tracking number via email or through your user account. This tracking number will allow you to monitor the progress of your shipment and estimated delivery date. Please note that tracking information may take some time to update after your order has been dispatched. Delivery Time: The estimated delivery time will depend on various factors, including the shipping destination and the selected shipping method. While we strive to deliver your orders within the estimated time frame, please understand that unforeseen circumstances or external factors beyond our control may occasionally cause delays. We appreciate your patience and understanding in such situations. Shipping Charges: Shipping charges are calculated based on factors such as the weight and dimensions of the package, the shipping destination, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you complete your purchase. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any delays or delivery issues arising from incorrect or incomplete address details. If you need to update your shipping address after placing an order, please contact our customer support as soon as possible. Order Tracking and Support: If you have any questions or concerns regarding the shipping of your order, or if you need assistance with tracking your package, our customer support team is here to help. You can reach us through [9962502438]. ​ Please review our Shipping Policy before placing your order. By placing an order on our website, you acknowledge and agree to comply with the terms and conditions outlined in this policy. ​ We appreciate your trust in Hk Mart India, and we will make every effort to ensure that your orders are shipped in a timely manner and delivered to you as efficiently as possible. ​ If you have any further questions or need clarifications regarding our Shipping Policy, please do not hesitate to contact us

At Hk Mart India, we strive to provide a satisfactory shopping experience for our customers. We understand that there may be occasions when you may need to return or exchange a product. To ensure a smooth and hassle-free process, we have established the following Return & Exchange Policy: ​ Eligibility for Returns & Exchanges: We accept returns and exchanges for eligible products within [number of days, e.g., 30 days] from the date of purchase. To be eligible, the product must be in its original condition, unused, and in the same packaging as when you received it. Some products may be exempt from our return policy due to hygiene reasons or specific restrictions, such as personalized or custom-made items. ​ Process for Returns & Exchanges: If you wish to return or exchange a product, please follow these steps: Contact our customer support team within the specified return/exchange period to initiate the process. You can reach us through +91 9962502438 Provide the necessary details, including your order number, the product(s) you wish to return or exchange, and the reason for the return or exchange. Our customer support team will guide you through the next steps, which may include providing a return shipping label or arranging for a pickup, depending on your location and the nature of the product. Conditions for Returns & Exchanges: The product must be in its original condition, unused, and in the same packaging as when you received it. All original tags, labels, accessories, and promotional items that came with the product must be included. Any free gifts or promotional items received with the purchase must also be returned. Return & Exchange Shipping: For eligible returns or exchanges, we may provide a prepaid return shipping label or arrange for a pickup, depending on your location and the nature of the product. Please ensure that the product is securely packaged for return shipping to avoid any damage during transit. Shipping costs incurred for the return or exchange of non-defective products may be the responsibility of the customer. Refunds & Store Credits: Once the returned product is received and inspected, we will process your refund or exchange. For refunds, the amount will be credited back to the original payment method used for the purchase. Please allow for a reasonable processing time for the refund to reflect in your account. For exchanges, we will ship the requested replacement product(s) after the return is processed and any price differences are settled, if applicable. In some cases, store credits may be issued instead of refunds, which can be used for future purchases on our website. Non-Returnable & Non-Refundable Items: Certain products may be non-returnable and non-refundable due to hygiene reasons, such as personal care items, intimate apparel, or perishable goods. Custom-made or personalized items may also be non-returnable and non-refundable, as they are specially made to your specifications. Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact our customer support team immediately within 24 hours of receiving the product. We may request supporting evidence, such as photographs or videos, to assess the extent of the damage or defect. Once verified, we will provide options for a replacement, repair, or refund, depending on the circumstances. ​ Please review our Return & Exchange Policy before making a purchase. By placing an order on our website, you acknowledge and agree to comply with the terms and conditions outlined in this policy.

At HK MART INDIA, we are dedicated to providing exceptional customer service to ensure your shopping experience with us is enjoyable and stress-free. Our customer care team is available to assist you with any questions or concerns you may have before, during, or after your purchase. Communication Channels: We offer various communication channels to ensure you can reach us easily, including email, phone, and live chat support. Our customer care team is available to assist you with any issues, including product inquiries, order status updates, and returns and exchanges. Email - hkmartindia@gmail.com Mobile - +919840901428 Response Time: Our customer care team is available to assist you Monday through Friday from 9 am to 5 pm EST, and we aim to respond to all inquiries within 24 hours. During weekends and public holidays, our response time may vary, but we will ensure to address your concerns as soon as possible. Product Information: We provide detailed information on all products on our website, including product descriptions, images, and reviews to help you make an informed decision. If you have any questions about a product, our customer care team is available to provide further details and recommendations. Order Tracking: Once you place an order, you will receive a confirmation email with your order details and tracking information. You can also log in to your account on our website to track the status of your order. Returns and Exchanges: If you are not satisfied with your purchase, we offer hassle-free returns and exchanges within 07 days of purchase. Please refer to our return policy for more information. We value your feedback and strive to improve our customer care services continuously. If you have any suggestions or feedback, please feel free to reach out to our customer care team.

At HK MART INDIA, we value your privacy and security. This Privacy & Safety Policy outlines our practices regarding the collection, use, and protection of personal information you provide when you visit our website or make a purchase. ​ Collection of Personal Information When you visit our website or make a purchase, we may collect personal information such as your name, address, phone number, email address, and payment information. This information is used to process your order, provide customer service, and improve our services. ​ Use of Personal Information We will not sell, trade, or rent your personal information to third parties. We may use your personal information to provide you with information about promotions, products, and services that may be of interest to you. You can opt-out of receiving these communications at any time. ​ Protection of Personal Information We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. Your personal information is stored on secure servers and is only accessible by authorized personnel. ​ Use of Cookies Our website uses cookies to enhance your experience and provide personalized content. Cookies are small text files that are stored on your device. ​ You can disable cookies in your web browser, but this may limit the functionality of our website. ​ Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. ​ We encourage you to review the privacy policies of these websites before providing any personal information. . Changes to this Policy We reserve the right to modify this Privacy & Safety Policy at any time. Changes will be posted on our website and will be effective immediately. ​ Contact Us : If you have any questions or concerns about our Privacy & Safety Policy, please contact us at +91 9840901428 ​ By using our website and making a purchase, you consent to the collection and use of your personal information as outlined in this Privacy & Safety Policy.

What are the modes of payment for purchasing on Hkmartindia.com? What payment methods do you accept? We accept the following modes of payment: Cheque/Debit/Credit Cards/Net banking of all major banks Cash On Delivery (COD) NEFT/RTGS

At HK MART INDIA, we welcome bulk orders from businesses and organizations looking to purchase our products in large quantities. To ensure that we can accommodate your bulk order request, we have established the following policy and process: ​ Eligibility: Bulk order inquiries are open to businesses and organizations only. Minimum Order Quantity: The minimum order quantity for bulk orders is Rs 10000. Orders that fall below this quantity will be processed as regular orders. Product Availability: Availability of products is subject to change without notice. In the event that a product is out of stock or no longer available, we will notify you and suggest suitable alternatives. Pricing and Payment: Bulk order pricing is based on the quantity ordered and is subject to change without notice. Payment must be made in full before the order is processed. We accept payment by Cheque.online transfer and cash on delivery payment, Shipping: Shipping charges for bulk orders are calculated based on the weight and destination of the order. Customers are responsible for all shipping charges. Lead Time: The lead time for bulk orders varies depending on the size of the order and the availability of the products. We will provide an estimated lead time once we receive your inquiry. Custom Orders: We can accommodate custom orders for bulk orders. Please contact us with your specific requirements. ​ To inquire about a bulk order, please contact our customer service team at [+91 9840901428]. We will respond to your inquiry within [24 hours].